Terms & Conditions
Welcome to Singh Bhojnalaya (a unit of Singh Enterprises). By accessing or using our website, placing an order, or using our online food-ordering services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. About Our Service
Singh Bhojnalaya provides food services through its restaurant and online ordering platform. Customers can browse our menu, place food orders, make payments, and receive their orders through the available delivery or pickup options.
2. Eligibility
By using our website and placing an order, you confirm that:
– The information provided by you is accurate and complete.
3. Menu, Prices & Availability
– Menu items, descriptions, prices, offers, and availability may change without prior notice.
– We make reasonable efforts to keep menu information accurate.
– Food photographs are for illustration purposes and actual presentation may vary.
– An item may occasionally become unavailable. In such cases, we may contact you regarding a replacement, modification, refund, or cancellation.
– Applicable taxes, delivery charges, packaging charges, or other applicable charges may be added to the order total.
4. Placing an Order
-When you place an order through our website:
-You must provide correct contact and delivery information.
-You are responsible for checking your order details before confirming the order.
-An order is considered successfully placed only after confirmation through the website or our authorized system.
-Singh Bhojnalaya reserves the right to refuse or cancel an order in exceptional circumstances, including item unavailability, incorrect information, technical issues, or suspected fraudulent activity.
5. Order Cancellation
– Cancellation requests should be made as soon as possible after placing an order.
– Once food preparation has started, cancellation may not be possible.
– Orders that have already been prepared or dispatched may not be eligible for cancellation or refund.
– Singh Bhojnalaya may cancel an order due to circumstances beyond our reasonable control, including ingredient shortages, restaurant closure, technical problems, or delivery issues.
6. Delivery
– Delivery time shown on the website is an estimated time and may vary depending on order volume, traffic, weather, location, and other circumstances.
– Customers must provide an accurate delivery address and reachable phone number.
– If the customer is unavailable at the delivery location, additional delivery attempts may not be possible.
– Singh Bhojnalaya is not responsible for delays caused by incorrect addresses, unavailable customers, traffic, weather, or other circumstances beyond our reasonable control.
– Delivery may be limited to selected areas.
7. Food Quality & Allergies
We take reasonable care in preparing and packaging our food.
8. Payments
We may offer online payment and/or other payment methods supported on the website.
– Customers must provide accurate payment information.
– Online payments may be processed through third-party payment service providers.
– In case of a failed payment, the order may not be confirmed.
– If money is deducted but the order is not successfully placed, the amount may be subject to the payment provider’s refund process and applicable banking timelines.
9. Refunds
Refunds, where applicable, will be processed according to our refund and cancellation policy.
A refund may be considered in situations such as:
– Payment was successfully deducted but the order was not confirmed.
– An order was cancelled by Singh Bhojnalaya.
– A major issue occurred with the order and the matter was verified by our team.
Refund eligibility may depend on the circumstances of the order. Refunds will generally be made through the original payment method where applicable.
10. Offers & Discounts
– Promotional offers, coupons, discounts, and special deals may have specific terms.
– Offers may be subject to minimum order values, selected products, locations, dates, or other restrictions.
– Multiple offers may not always be combined.
– Singh Bhojnalaya reserves the right to modify or withdraw an offer without prior notice.
11. Customer Account
If account registration is available:
– You are responsible for keeping your login information secure.
– You should not share your account credentials with others.
– You are responsible for activities performed through your account.
– Singh Bhojnalaya may suspend or terminate an account in cases of misuse, fraudulent activity, or violation of these Terms & Conditions.
12. Website Content
All content available on the website, including logos, images, photographs, text, menu descriptions, graphics, designs, and other materials, belongs to Singh Bhojnalaya or its respective owners unless otherwise stated.
You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.
13. Third-Party Services
Our website may use third-party services such as payment gateways, maps, analytics services, delivery services, or other technology providers.
These third-party services may have their own terms and privacy policies. Singh Bhojnalaya is not responsible for the independent policies or practices of third-party service providers.
14. Limitation of Liability
Singh Bhojnalaya will make reasonable efforts to provide reliable food and online ordering services.
However, we will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including technical failures, internet problems, traffic, weather conditions, natural events, third-party service failures, or incorrect information provided by customers.
To the extent permitted by applicable law, Singh Bhojnalaya’s liability relating to an order will be limited to the value of the affected order.
15. Changes to These Terms
Singh Bhojnalaya reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when published on this website. Customers are encouraged to review this page periodically.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of *India
Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the location of Singh Bhojnalaya.
17. Contact Us
If you have any questions, complaints, or concerns regarding these Terms & Conditions, please contact us through the contact details provided on our website.
Singh Bhojnalaya
(a unit of Singh Enterprises)
Website: www.singhbhojnalya.com
Email: – singhbhojnalya@gmail.com
Phone: +91 99992 85216
Address: D-2, Service Road, 3rd Pusta, Sonia Vihar, Delhi, 110094